These Terms & Conditions outline how our website and services work. By using this website or contacting us, you agree to these terms.
About Our Services
Bayside Extensions provides information, advice, and services related to home extensions and renovation projects.
All services are subject to individual project agreements. These agreements will clearly set out the scope of work, timelines, pricing, and responsibilities.
Enquiries and Booking Process
You can contact us through the enquiry form on our website.
When you submit an enquiry:
- You provide basic details about your project
- Our team reviews your enquiry
- We may contact you to discuss your requirements
- If suitable, a formal project agreement will be provided
Submitting an enquiry does not confirm a booking or service.
Customer Responsibilities
When working with us, you agree to:
- Provide accurate and complete information
- Communicate clearly about your project requirements
- Respond to requests for further details when needed
This helps us deliver the best possible outcome for your project.
Payments
Payments are typically made via bank transfer, unless otherwise agreed. Payment terms, including amounts and due dates, will be outlined in your project agreement.
Deposits
A deposit may be required before work begins, depending on the project. Deposit terms will be discussed and agreed upon before any work starts.
Cancellations
Cancellation terms are outlined in your individual project agreement. If you need to cancel a confirmed project, the agreed terms will apply.
Changes and Rescheduling
If you need to reschedule or make changes to a project, we will do our best to accommodate this by mutual agreement.
Changes may depend on availability and project timelines.
Refunds
Refunds are considered on a case-by-case basis. They depend on factors such as the stage of the project, work completed, and the terms outlined in your agreement.
If We Need to Cancel or Reschedule
If we need to cancel or reschedule a project, we will:
- Work with you to find a suitable new time, or
- Provide a refund where appropriate
Each situation will be handled fairly and individually.
Complaints and Disputes
If you have any concerns, please contact us first so we can try to resolve the issue. We aim to handle complaints promptly and fairly.
Website Information
The content on this website is provided for general information only. It should not be considered professional building, legal, or construction advice.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
Contact Us
If you have any questions about these Terms & Conditions, please contact us through the website contact page.
